ALL YOUR QUESTIONS ANSWERED
Are you a driver? We've answered the most common questions we get so you have all the information you need to manage your vehicle.
If you have a question not answered below, contact your Fleet Manager or feel free to call our friendly team on 1800 004 588.
For urgent accident or roadside assistance call 1800 004 588.
1. Ensure the scene is safe and immediately call 000 if someone is injured
2. Don’t admit liability.
3. Collect the following information:
|Details of other vehicles involved||Accident Details|
|Driver’s name, address and licence number||Date, time and location of the accident|
|Vehicle type and registration||Name, number and station of any police officers attending the scene|
|Name of insurance company||Road and weather conditions|
|Any noticeable damage|
4. Call Interleasing on 1800 004 588. We can give you the right advice for your situation. This includes information you need for other parties, your vehicle’s insurer and any statutory requirements that may apply.
When the accident scene has been cleared, we will arrange towing for your vehicle and a replacement vehicle or taxi, if necessary, so you can complete your journey. This service is available 24 hours, 7 days a week.
If roadside assistance is included in your lease and you break down, or you need roadside assistance contact us on 1800 004 588.
We’ll also arrange for roadside assistance for other vehicle problems, for example, if your keys are locked in the car, or a tyre needs changing.
If your vehicle can’t be restarted, we will arrange towing to the nearest Interleasing service centre. We can book a taxi or arrange one of our mini lease vehicles to get you to your final destination.
To get you on the road smoothly your Interleasing vehicle is delivered with a full tank of fuel (to a maximum of 75 litres).
If Interleasing has been appointed to manage your fuel you will find an active fuel card waiting in the glovebox of your new vehicle. Please ensure you purchase all your fuel and oil from designated service stations with this card.
When filling up, help keep your records up to date by entering your odometer reading or asking the service station attendant to help you do this. It will allow us to provide timely reminders for servicing and lease-end management. It also helps us accurately manage and report your vehicle utilisation. If a mistake happens don’t worry – we will let you or your Fleet Manager know if inaccurate input is causing calculation errors.
Important: Keep your Fuel Card in a safe place. If your card is lost or stolen, please call us on 1800 004 588 to arrange a replacement. If the card is not reported as being lost or stolen you may be liable for costs charged to the card.
Payment of fines is your responsibility.
If we receive traffic or parking infringements on your behalf, they will be forwarded to either you or your employer along with any subsequent notifications.
Important: There are serious consequences for non-payment of fines. Further penalties will be incurred if you do not pay the fine by the date due. Further action can include increases in the fine value and if the fine remains unpaid, it could result in court action.
We’re here to help keep your vehicle well maintained.
For vehicles maintained by Interleasing, we may inform your Fleet Manager that your vehicle is due for a service, depending on whether we obtain recent odometer readings. The vehicle’s on-board computer will be the best guide to let you know if the vehicle is due for a service. The last servicing centre’s indication of when the vehicle next requires servicing should also be attached to the windscreen above the driver.
It is important to note that it is the responsibility of the driver to ensure the car is presented for servicing on time, as per the recommendation of the vehicle’s manufacturer, to ensure the car performs to its optimum standards and warranties are not void.
Please contact your nearest manufacturer dealership associated with your vehicle’s make and model to book a convenient time for your service and repairs. Alternatively, you may book your vehicle into any mycar Service centre (formerly Kmart Tyre & Auto) for log book servicing and repairs.
If you are unsure where to take your vehicle call us on 1800 004 588.
Before your service
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- Phone the dealer or service centre to agree a suitable day for the service to be done.
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- Be sure to tell them your vehicle is managed by Interleasing.
On the day of your service
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- Drop your vehicle at the service centre.
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- Remind them that your vehicle is managed by Interleasing and inform them of any specific items you believe need to be addressed.
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- If you need to get to work many dealers will offer courtesy drop-offs to bus and train stations, however if you need a replacement vehicle contact us on 1800 004 588 after speaking with your Fleet Manager.
Collecting your vehicle after the service
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- Pick up your vehicle from the service centre.
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- You don’t need to pay anything – we will process all invoice and payments and liaise with your Fleet Manager so you don’t have to worry.
To maintain your vehicle easily, we have sourced partnerships with the suppliers below.
When you drop the vehicle off, remember to let the supplier know it’s managed by Interleasing.
If we maintain your vehicle and it needs replacement tyres, puncture repairs or other problems such as uneven wear and wheel alignment, please contact the supplier listed below. To maintain consistency, performance and safety, we require ‘like for like’ tyres to be fitted.
mycar (formally Kmart Tyre & Auto): 13 13 28
Bridgestone 131 229
Bob Jane 13 26 25
Tyrepower 13 21 91
Beaurepaires 13 23 81
If we maintain your vehicle and you break or damage your windscreen, please call:
O’Brien Glass 131 616
National Windscreen Group 1800 059 966
Please contact your Fleet Manager to obtain your insurance policy number for any windscreen claims.
If we maintain your vehicle and you need to organise a replacement battery, please call: Interleasing 1800 004 588
If your vehicle’s registration is managed by Interleasing we handle the administration of your registration. That means we will process and pay your registration (and compulsory third party insurance where applicable).
If your vehicle requires a pink slip, we’ll contact your Fleet Manager to advise that an inspection is necessary. Not all states issue labels – if you haven’t received a label before your registration expiry date then this might be the case.
If you would like to obtain information and enquire about the status of your vehicle’s registration, please call us on 1800 004 588.
Please remember it’s illegal to drive an unregistered car.
Your Fleet Manager will let you know when your lease is coming to an end or whether you are receiving a replacement vehicle for a new lease.
If you are to receive a replacement vehicle, we will arrange dealer delivery to a designated drop off point. We will take your old vehicle away.
RETURNING YOUR VEHICLE
If there is no replacement vehicle, your Fleet Manager will arrange with us, on your behalf, where and when the vehicle should be returned.
Please remember when returning a vehicle to take all your personal and company supplied items, this includes your corporate fuel card, e-tag and any other items that will need to be transferred. If you are not receiving a replacement vehicle you will be required to send your e-tag back to your Fleet manager. Lost tag fees will apply for any e-tag not returned.
It’s important to care for your vehicle at all times during the lease period.
If the vehicle is not returned in a reasonable condition, outside of fair ‘wear and tear’, your employer may incur a restoration charge which you may have to pay. Make sure your vehicle is kept in good condition to avoid these extra charges.
Below are some common wear and tear areas that are reviewed when a vehicle is returned. For a full list of wear and tear conditions call us on 1800 004 588.
Common Wear and Tear Areas