fleet drivers guide information

Driver guide information and FAQs

If you are a fleet driver, we've answered some of the more common queries below.  If you have a question not answered below, please feel free to call our representatives on 1800 262 122 or for urgent accident or roadside assistance call 1800 004 588.

What if I have an accident?

Accident management

If you are involved in an accident:

1. Don’t admit liability.

2. Collect the following information:

  • Details of other vehicles involved
    • vehicle type and registration
    • name of insurance company
    • noticeable damage
    • driver’s name, address and licence number.
  • Accident details
    • date, time and location of accident
    • name, number and station of any police officers attending the scene
    • road and weather conditions.

3. Call us on 1800 004 588.

We can give you the right advice for any situation. This includes information you need for other parties, your vehicle’s insurer and any statutory requirements that may apply.

When the accident scene has been cleared, we will arrange towing for your vehicle and a replacement vehicle or taxi, if necessary, so you can complete your journey.

This service is available 24 hours, 7 days a week – where accident management is included in your lease. Please check with your employer’s fleet manager if we do not provide accident management for your vehicle.

What if I breakdown or need roadside assistance?

Roadside assistance

If roadside assistance program is included in your lease and you breakdown, or need roadside assistance contact us on 1800 004 588. We’ll also arrange for roadside service for other vehicle problems, for example, if your keys are locked in the car, or a tyre needs changing.

If your vehicle can’t be restarted, we will arrange towing to the nearest Interleasing service centre. We can book a taxi or arrange one of our mini lease vehicles to get you to your final destination.

How do I purchase fuel and oil?

Fuel and oil

Your Interleasing vehicle is delivered with a full tank of fuel (to a maximum of 75 litres). If your company appoints us to manage your fuel, an active fuel card will be in the glove box of your new vehicle when you pick it up. Please ensure you purchase all of your fuel and oil from designated service stations with this card.

When you fill your vehicle, tell the service station attendant your odometer reading. This helps us manage and report on your vehicle. We’ll tell you or your Fleet Manager if inaccurate input causes calculation errors.

Keep your Fuel Card in a safe place. If your card is lost or stolen, please call us on 1800 004 588 to arrange a replacement. If the card is not reported as being lost or stolen you may be liable for costs charged to the card.

What if I get a fine?

Fine & infringement management

Payment of fines is your responsibility. If we receive traffic or parking infringements on your behalf, they will be forwarded to you, as will all subsequent notifications.

Please pay all infringements by their due date, otherwise further penalties may be incurred. If you ignore payment of fines, it is possible for the authorities to de-register all of your employer’s vehicles.

What should I do when my vehicle needs to be serviced?

Vehicle servicing

If we maintain your vehicle and it needs servicing, contact an Interleasing approved service centre. Usually it will be the dealer who delivered your vehicle - or any dealer approved by your vehicle’s manufacturer.

In the glove box you will find your vehicle’s service manual, with a list of the manufacturer’s authorised service centres.

If you are unsure where to take your vehicle, call us on 1800 004 588. We will tell you the closest dealer to your home or work.

Phone the dealer to agree on a suitable day for work to be done.

Tell them it’s an Interleasing vehicle

On the servicing day, drop your vehicle at the dealer’s service centre. Please remind the service staff that your vehicle is managed by Interleasing and advise them of any specific things you believe need fixing.

Getting to Work

Most dealers offer courtesy drop offs to bus and train stations. If you need a replacement vehicle, contact us on 1800 004 588 after consulting your Fleet Manager.

How to pay

When your vehicle is ready to be picked up you don’t need to pay anything. We process all invoices and payments so you don’t have to worry.

How do I get replacement tyres, windscreens and batteries?

Tyres, batteries and windscreens

To maintain your vehicle easily, we have sourced partnerships with the suppliers below.

When you drop the vehicle off, remember to let the supplier know it’s managed by Interleasing.


If we maintain your vehicle and it needs replacement tyres, puncture repairs or other problems such as uneven wear and wheel alignment, please contact the supplier listed below. To maintain consistency, performance and safety, we require ‘like for like’ tyres to be fitted.

  • Kmart Tyre & Auto: 13 13 28
  • Bridgestone 131 229
  • Bob Jane 13 26 25
  • Tyrepower 13 21 91
  • Beaurepaires 13 23 81


If we maintain your vehicle and you break or damage your windscreen, please call:

  • O’Brien Glass 131 616
  • National Windscreen Group 1800 059 966

Please contact your Fleet Manager to obtain your insurance policy number for any windscreen claims.


If we maintain your vehicle and you need to organise a replacement battery, please call:

  • Interleasing 1800 004 588
How do I renew my registration?

Registration renewal

If we manage your vehicle’s registration, we will process and pay your registration (and compulsory third party insurance where applicable). If your vehicle requires a pink slip, we’ll contact your Fleet Manager to advise that an inspection is necessary.

If you haven’t received a label before the registration expiry date, or you’re worried it won’t arrive in time, please call us on 1800 004 588.  Please note that labels are only required for vehicles over 4.5 tonne.

It is illegal to drive an unregistered vehicle.

My vehicle’s lease is almost due. What now?

Lease expiry

Usually your company will have a process to deal with vehicles at the end of lease, so ask your Fleet Manager for details.

Replacement vehicle

If you are to receive a replacement vehicle, we will arrange dealer delivery to a designated drop off point. We will take your old vehicle away.

Return vehicle

If there is no replacement vehicle, your Fleet Manager will arrange with us, on your behalf, where and when the vehicle should be returned.







Speak to one of our fleet consultants to find out more. Call 1800 262 122

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